What to Expect at a Veterinary Appointment
Being prepared for your first appointment will make it easier and less stressful for both you and your pet.
Get Settled
Be sure to arrive 10 minutes early to fill out our New Patient Form. To save yourself some time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss any concerns. You can ask lots of questions, and we'll make sure to answer them.
Examination, Diagnosis & Treatment
Once your pet has been checked out, we will discuss our diagnosis and any options for treatment. Your vet will help you determine which treatment is right for your pet.
Once your visit is over, we will write up a detailed report of our diagnosis, our discussion with you, and the treatment plan. We will hold onto this information for your records.
Our Pet Care Philosophy
We are happy to serve the dedicated pet owners of Stuart. We are committed to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventative care, client education, and providing comprehensive emergency and boarding services to Stuart pets.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What is your payment policy?
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, cash, and pet health insurance.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will discuss with you, an estimate of the cost of care prior to moving forward with treatment. While this estimate is fairly accurate, there are circumstances that can arise that might impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have time in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment policy?
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment.
Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
- What is your patient arrival policy?
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually, we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he or she will give you a call to go over the findings and to give you discharge instructions.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients and emergency cases.
- What types of animals do you treat?
We take care of dogs and cats.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
- What languages are available?
English.
Pet Owner Resources
Here are some helpful links for your pet's health.
